FAQs

Products and Formulas

  What makes Aroha Oils different from other organic skincare brands?  

  • We are incorporating the ancient wisdom of Ayurveda. And we are not in the rat race of producing 10000s of units of each product every month. In contrast, we make tiny batches of our limited product range in the traditional way of making skincare products. We take anywhere from 7 to 45 days to make one batch of the product depending on the product type. 

  • On average, any of Aroha Oils products has 6x-9x more active ingredients than any other commercial brands. 

  • We source our 70-80% ingredients from the serene mountains of the Himalayas. We have partnered with cultivators, who organically grow high-quality herbs and plants following sustainable practices.  

  • We never use extracts, compounds, and other synthetics material, which are termed as "made from organic sourced material" by new marketing terminology. We use the only whole plant as prescribed by the Vedic text of Ayurveda. 

  • Zero water. Zero Alcohol. Zero preservatives. Only 100% Pure & Potent products. 

    Read more about Aroha Oils Advantages - here. 

  What is Ayurveda?  

Ayurveda is a system of natural medicine that originated in India over 5000 years ago. Ayurveda has been long revered for its long-lasting results and its focus on curing the root causes of skin and wellness issues rather than merely the symptoms. It is one of the most ancient natural healing systems, with an emphasis on detoxification and the mind-body connection. Ayurveda leverages various core components, including the use of herbs and natural compounds, yoga, and lifestyle modifications, to prevent and heal modern day ailments.

Read more about it - here. 

  Are your products unisex?  

Yes, our entire range is unisex. We believe skincare regimen should be based on your skin concerns and not sex.

  Is putting oil on my skin will make me to break-out?   

No. In-fact, it is just the opposite. This is the biggest myth of using oil as part of the skincare ritual. So, putting our - Pure oils in your faces helps to balance the skin condition. Our top lipid layer needs to be healthy to prevent break-outs. It is anti-inflammatory, anti-bacterial, and protects us from our environment. Protecting our lipid layer is essential to having healthy and clear skin. Removing it daily with foaming cleansers and acids will only put the skin under duress and lead to inflammation and a damaged microbiome. Using face oils helps moisturize your skin with a substance it recognizes, and over time you'll find that your skin's oil production will begin to regulate itself. But we would like to add that not all oils are made equally, so some oils can lead you to break-out. (Tip - Never use coconut oil on your face as they have a bigger molecule size, thereby clogging the pores!)

  Why do some products sometimes get sediment? Is it okay to use it?  

At Aroha Oils, products are made from whole plants, sediment forms when certain plant residues settle to the bottom of the bottle. It is natural and absolutely harmless. Feel free to shake or mix your products to retain a homogeneous mixture.

  Do you use fragrance or perfume to scent your products?    

Aroha Oils does not use any artificial fragrances or perfume. The scent of the products is the result of the natural synergy of the ingredients used in the formulation. Our products' natural scent may feel new or unusual at first, but you'll soon learn to love the unparalleled results it bestows!

  Is it safe to use your product during Pregnancy or Nursing? 

All our products and ingredients are evaluated to the highest quality and safety standards. Our products mild, safe, and gentle product formulations have been relied upon for generations. But we still request you to discuss with your doctors before using any of our products while pregnant or nursing.

  Are your products certified Organic?  

We work with our partner cultivators and make sure they practice all organic practices and 100% natural. But, becoming "Certified Organic" is a costly and arduous process, and some of the farms we procure our ingredients from are small operations. In fact, some ingredients that are not certified organic can be of higher quality, such as wildcrafted and biodynamic. Also, the various bodies that issue these "Organic" certification requires a low of 15% to 20% of Organic whole plant material to be classified as organic. We find the whole system to  get product certified as "organic" as misleading. We seek out Organic certified ingredients where available, but we only purchase ingredients from suppliers that use environmentally friendly practices free of pesticides and fertilizers. We are actively work with partner farms for better farm practices. Please read more about our Pure ingredient practices - here

  Are your products Vegan?  

Some of our products do contain Milk and Beewax. The following products from our line are NOT vegan - Rani - Face Serum, Shakti - Hair Oil, Kesari - Body Oil, Sama - Hand/feet balm. The rest all of our products are 100% vegan.

  Are your products Gluten-free?  

Yes. 100% of all our products are gluten-free. 

  Are reactions common with your products?  

No, reactions are very rare with our products. We always recommend testing patch for a product using for the 1st time on the inner elbow and leaving it for thirty minutes. If you do experience a reaction, please email or call us right away, and we will be able to advise you. 

  Why does my product look and smell different from last time?   

Due to seasonal changes, the product can have variations in smell and color. It is like the apples from your favorite orchid farm, not every time the apple will taste the same, but every apple will have its unique taste, which is the nature's brilliance. Similarly, as we dont use any artificial fragrance or colors, there might be a slight change in the aroma and look but rest assured that our formulas always remain the same, and they are as potent as ever! 

  How are the products preserved?  

Our ancestors were brilliant. They developed recipes in such a fashion that they dont require preservatives in the short term of 4-6 months! We are using these Vedic Ayurveda recipes, and we do not add any preservatives to our products. Please check our Ingredients section on our product page. We take pride in our 0% preservatives formulas of our products. 

  Are there any harmful ingredients or chemicals in your formula?   

100% natural is our core philosophy, and all products are made from whole plants instead of "natural" extracts. We do not use - alcohol, PEG, glycols, silicones, sulfates, palm, parabens, petrochemicals, GMOs, MEA, and Artificial fragrance in any of our formulas. Pre-mix bases, fillers, toxic chemicals, synthetic colors, fragrances, additives, and the myriad of questionable chemicals are never a part of our approach. Our products also dont have any synthetic or lab-made 'magic" ingredients. We love our natural, whole plant-based ingredients, which today are validated by modern science. Ayurveda's wisdom is to use botanicals as a sustain and gentle approach for skincare, rather than quick-fix results, which lead to long-term damages. We imbibed Ayurveda principles of 100% natural products. 

 Any particular reason for your bottles begin black?

As mentioned earlier, we at Aroha Oils, take pride of begin preservative-free. The dark bottles or black bottles helps to keep the sun-rays out, thus prevent from microorganisms begin formed, giving the oils a  longer shelf life. All the earlier Ayurveda products use to come in Amber colored bottles and it was precisely for keep the sunlight away from the precious oil inside the bottle. 

 

Orders & Shipping

  When will my order be shipped?  

We usually ship our order in 2-4 days after the order is placed. Please note, we do not have any control over the shipping time taken by USPS. In case you need expedited delivery, please write to us with the order details at hello@aroha-oils.com

Covid Update: Due to the ongoing Covid-19 pandemic, we have noticed some shipping delays. We ship all orders via USPS and encourage you to visit the USPS  to track the orders.

  How do I qualify for free shipping?  

The website will automatically calculate the free shipping on domestic (USA) orders over $66.

  How long does it take to receive my order? What if there is a delay?  

We share all shipping and tracking details in the confirmation email of your order. We regret we cannot be held responsible for delays due to any unforeseen delays caused by issues that are out of our control. Please kindly ensure that you track your package to check the status and time of delivery. Please refer to our Shipping & Returns page here.

  I made a mistake in my order; what can I do?  

Please email us at the earliest to hello@aroha-oils.com with your order number and other details, and we will do everything we can to make it right.  

  What is the return/exchange policy?  

Please read our return/exchange policy - here. 

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